Refund and Returns Policy

Damaged or incorrect orders

If your order arrives damaged or is not what you ordered, email the refunds address on the contact page within 7 days of delivery. Include your order number and clear photos of the item and the packaging. We will replace the item or refund you.

Returns

For safety and quality reasons we cannot accept returns of opened vials or of any product that has left its sealed condition. Unopened items in original packaging can be returned only with our approval first.

Cancelled orders

We may cancel and refund any order that appears intended for human or animal use, or that does not meet our age requirement.

Refund timing

Approved refunds go back to the original payment method. Your bank may take several business days to show it.